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Helpful Information


What happens if my computer is broken or stolen?

With the proper services in place we can have you up and running in as soon as a few hours either remotely or by sending you what you need to build a new computer at your site.

What can I recover?

You have access to all your data so you can chose whether to restore a single file or your entire data set.  If set properly, you can chose from a specific back up set.

How often should I back up my data?

This depends on how critical your data is.  We have clients that back up every 30 minutes and some that back up once a day.

How long does it take to back up my data?

This depends on how much data is to be backed up and your internet connection speed.  Back ups are performed in the background of your computer.  Most clients never know they are happening.

What is the difference between data back up and archive?

The data stored in a backup is a copy of the current and active data in use. This includes folders and files that are being accessed and changed.
The files stored in an archive are generally no longer being used actively, not changing frequently and not required regularly. Files stored in an archive can still be made easily accessible when needed.

Who can recover my data?

Only you have access to your data with the password you supplied during installation.  If you supplied the password to then we can assist with data recovery.

If I don't supply a password to can you still assist with a computer image?

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What is a Computer Image?

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